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0344-TURTLES, 0344-8878537

Mon to Sat 11:00am - 08:00pm

Online Help

Submit Ticket

If you need any help about the after-sales issues, please submit a ticket.

Online Help

If you have any questions before making a purchase, chat with our online operaters to get more information.

Return and Exchange Policy

Our quality and your happiness is our highest priority and we do our best to ensure that you get accurate, error-free and good quality products every single time. And when there is a problem, we do our best to resolve it as soon as possible. Please note that at this time we do not entertain refunds, only exchanges.

Faulty Items

If something is faulty, incorrectly described or different from the sample shown we will provide an exchange provided the item is returned within ten (10) days with proof of purchase.

Change of mind

"Change of mind" includes purchases you have made in error e.g. accidentally ordered the wrong size or color, items that don't fit the way that you would like or unwanted gifts.

We will accept a change of mind return and provide an exchange provided it meets the following guidelines:


Excluded items (for a change of mind return):

Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product (including a different color) and there is a price difference you may need to pay the difference or receive a partial refund